Intrepid Adventures stands as a reliable and reputable government-registered trekking company in Nepal, committed to providing unparalleled services to our esteemed clientele. A concerted effort is made to elevate our service standards, contributing significantly to the enhancement of the country’s tourism sector. The paramount focus of our dedication lies in ensuring the utmost satisfaction and joy of our valued customers.
Kindly peruse our terms and conditions meticulously prior to confirming your reservation with us. These terms and conditions take effect from the date of your booking with our company:
GENERAL BOOKING CONDITIONS
In conjunction with your trip reservation, please furnish us with a photocopy of your passport and remit a non-refundable 20% deposit of the total trip cost. This deposit, once submitted, serves as a commitment fee and is non-refundable in the event of a trip cancellation after booking. The remaining balance can be settled upon your arrival in Kathmandu, prior to commencing your trek/tour. Your adherence to these conditions is integral to a seamless booking process and ensures the initiation of a remarkable journey.
PAYGATE PAYMENT TERMS & CONDITIONS
- Detailed description of goods and/or services
Neovantis is a business in the Tourism industry that. - Delivery policy
Subject to availability and receipt of payment, requests will be processed within 3 days and delivery confirmed by way email .
(for e.g. booking number / booking voucher etc. and must mention the use of courier and/or postal services and associated costs, if applicable.) - Return and Refunds policy
The provision of goods and services by (Your Company) is subject to availability. In cases of unavailability, (Your Company) will refund the client
in full within 30 days. Cancellation of orders by the client will attract a 50% administration fee.
(If appropriate – provide details of your policy regarding damaged goods. Also mention guarantees, warranties, etc.) - Customer Privacy policy
Neovantis shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal
information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:
http://www.polity.org.za/attachment.php?aa_id=3569. - Payment options accepted
Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the Neovantis bank account, the
details of which will be provided on request. - Card acquiring and security
Card transactions will be acquired for (Your Company) via PayGate (Pty) Ltd who are the approved payment gateway for all South African
Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on
the website. Users may go to www.paygate.co.za to view their security certificate and security policy. - Customer details separate from card details
Customer details will be stored by (Your Company) separately from card details which are entered by the client on DPO PayGate’s secure site.
For more detail on DPO PayGate refer to www.paygate.co.za. - Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is
South African Rand (ZAR). - Responsibility
(Your Company) takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website,
customer service and support, dispute resolution and delivery of goods. - Country of domicile
This website is governed by the laws of South Africa and (Your Company) chooses as its domicilium citandi et executandi for all purposes under
this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature. - Variation
(Your Company) may, in its sole discretion, change this agreement or any part thereof at any time without notice. - Company information
This website is run by private company based in South Africa.
TRIP POSTPONEMENT
If you are unable to undertake the journey on the scheduled dates for any reason, kindly furnish us with written notice.
FREE TRIP POSTPONEMENT
Following the confirmation of your trip, if you are unable to travel on the designated dates due to COVID-19 concerns, you have the flexibility to postpone the trip to alternative dates, ensuring safety and convenience. This allows you the freedom to choose dates that align with your comfort to travel again, and we extend this service to our clients without any additional charges.
CANCELLATION POLICY
Should you decide to cancel your trip, please note that the 20% deposit submitted upon booking will be regarded as a trip cancellation fee. This policy takes effect immediately after confirming your reservation, and the 20% deposit is non-refundable. If the amount paid exceeds the trip deposit, the 20% deposit will be deducted from that sum, and the remaining balance will be refunded through the original payment method.
RISKS AND LIABILITIES
All Nepal, China, and Bhutan tours adhere strictly to the rules and regulations set forth by the respective countries’ tourism boards. We disclaim liability for changes or cancellations under circumstances beyond our control, including alterations in country regulations, government restrictions, natural disasters, political instability, flight cancellations, delays, illnesses, accidents, vehicle breakdowns, etc. Clients are responsible for any additional costs incurred due to such circumstances, making travel insurance highly advisable.
INCOMPLETE TOUR
We do not entertain requests for refunds in the event of an incomplete tour, trek, or expedition, regardless of the reason from the customer’s side.
UNFORESEEN CIRCUMSTANCES
In case of trip cancellations due to unforeseen circumstances such as natural disasters, war, or adverse climatic conditions, an alternative trip will be arranged. Your investment remains secure, and though the chosen trip may differ, your funds will not be lost.
TRAVEL INSURANCE
It is mandatory for all clients participating in our adventures to possess comprehensive travel insurance covering medical expenses, personal accidents, emergency evacuations, trip cancellations, loss of gear, natural calamities, and theft or damage to baggage and personal effects.
FLIGHT DELAY/CANCELLATION
Flight delays and cancellations are frequent in remote areas, especially during adverse weather conditions in regions like Everest, Annapurna, Dolpo, Simikot, and Jumla. It is advisable to carry extra funds for food and accommodations during delays, as NHT assumes no responsibility for additional expenses. Adequate planning is recommended.
DURING THE TOUR
Engaging in any unlawful activities during your tour, leading to your expulsion from Nepal, absolves Intrepid Adventures of any liability for refunds.
WARNING
Our terms and conditions are applicable solely when you directly book your trip with us. If you opt to book through agents or third parties, you are subject to their respective terms and conditions.
Note: We bear no liability for any losses incurred due to updates or modifications to our website.
